FAQ

  • RESERVATIONS

    • How early can I make a reservation?

      Throughout most of the year, reservation availability and rates are listed online up to five months in advance.

      “Low season” dates may be limited; in which case, contact us directly about a quote.

      Please note that, except for large group reservations, we do not accept reservations six months or more in advance.

    • I couldn’t reserve through your system. / I didn’t receive confirmation for reserving my room through your system.

      If you have any issues with our reservation system, please contact us immediately by email. To expedite your booking, please include the following information:

      family or surname:
      given name:
      check-in date:
      check-out date:
      number of guests:
      preferred room type(s):
      phone number:
      preferred plan type:
      additional notes, such as floor level preference, fabric allergies, etc

      Please also let us know the country and browser you are trying to reserve from. We will use this information to improve our system in the future.

    • What is your cancellation policy?

      No cancellation fee is charged up to four (4) days prior to check-in. Cancellations made three (3) days before the check-in date incur a fee of 50% of the room charge. No-shows and cancellations made within two (2) days of check-in incur a fee of 100% of the room charge.

      Some online booking agencies offer a “non-refundable” plan at a discounted price. In the case of such plans, cancellation at anytime incurs a 100% fee. Please confirm with the details of your reservation’s plan.

      In cases of cancellations due to some emergency, please contact us as soon as possible.

    • Do I need a credit card to make a reservation?

      We accept payment locally at the hotel, and reservations can be made without the need of a credit card number. (Certain online booking agency sites may require one, however.)

    • Which credit cards do you accept?

      We accept most credit cards, including—but not limited to—Visa, MasterCard, American Express, and Discover. We are unable to accept Union Pay at this time.

      If you are unsure if your specific card will be accepted, please feel free to inquire by email.

    • Is breakfast included in the room rate?

      Only select plans made through select domestic (i.e., within Japan) online booking agencies and through our website include breakfast. However, if your plan does not include breakfast, you may inquire in advance or at the front desk at the time of check-in to see if breakfast reservations are available.

      Please note that, as a measure against food waste, breakfast orders generally require reservation. We appreciate your understanding.

      We can also recommend some places throughout the city to enjoy breakfast.

    • We are traveling with children. Is there an extra charge for them?

      Although a limit on the number of occupants is placed for fire safety standards, children under 6 years of age do not count against this limit.

      If traveling with multiple people, including children 6 and over, please keep the number of occupants in mind when selecting your room type:

      Twin, Corner Twin, or Queen: up to 2 occupants.
      Double: up to 3 occupants.
      Deluxe or Corner Deluxe: up to 4 occupants.

      A limited number of baby beds (cribs) are also available for travelers with infants at no charge. Please let us know if you would like to reserve one for your room.

    • I booked through an online booking agent and need to change my room type.

      If you are unable to change your room type through your booking agent, please contact us as soon as possible.

      Different room types may have different rates, and you may be asked to pay the difference. If this cost cannot be handled by the booking agent, you’ll be asked to pay the difference separately at the hotel during your stay.

      Please note that some room types may not be available at the time of inquiry.

    • I booked two separate reservations. Can I have the same room?

      Please contact us to let us know if this is the situation for you. If it is possible, we will of course set both reservations in the same room and let you know whether we are successful.

    • Can I pay before check-in?

      Reservations made through our website and through online booking agents can be paid in advance through credit card.

  • ROOMS

    • When is check-in and check-out?

      Check-in is from 3:00 p.m. to 11:00 p.m. (15:00 to 23:00). Late check-ins are perfectly acceptable. Please let us know if you will be later than 11:00 p.m. (23:00).

      Check-out is by 11:00 a.m. for most guests.

      If you have reserved a night with us on our “Short Stay Plan,” check-in starts after 7:00 p.m. (19:00), and check-out is at 7:00 a.m.

    • Can I check in early?

      Early check-ins are possible under some circumstances for a fee of 1,100 yen per hour, up to three hours prior to check-in start time.

      Early check-ins may not be possible on busy days. Please contact us in advance if you would like to see about the availability of early check-in. We appreciate your understanding.

    • Can I check out late?

      Late check-outs incur a fee of 1,100 yen per hour, up to three hours after check-out time, after which, the room’s rate for the following night will be charged.

    • Do you have rooms for more than two people? More than three?

      Our Double, Deluxe, and Corner Deluxe rooms are suitable for families and multiple travelers.

      Double rooms have one double-sized bed and one sofa-bed that can be prepared to serve as a second double-sized bed. Double rooms have a limit of three (3) occupants.

      Our Deluxe and Corner Deluxe rooms have a separate bedroom with two semi-double beds, and the living space includes a sofa-bed that can be prepared to serve as a double-sized bed. The Deluxe and Corner Deluxe rooms have a limit of four (4) occupants each.

    • Do you have connecting rooms?

      We do not have connected rooms; however, we will place multiple rooms under the same reservation as close together as possible. Please alert us at the time of your reservation if this is the case for you.

    • Do you have smoking and non-smoking rooms?

      All rooms and interior spaces of Kaname Inn are non-smoking.

      Designated smoking areas are on the 8th floor balcony and near the hotel’s main entrance.

      Thank you for not smoking inside Kaname Inn Tatemachi.

    • What size are your beds?

      Our beds use Japanese-sized Simmons mattresses.

      Twin, Corner Twin, Deluxe and Corner Deluxe rooms each have two (2) semi-double beds: 122 cm × 195 cm (48 in × 77 in).

      Double rooms have one (1) double bed: 140 cm × 195 cm (55 in × 77 in).

      The sofa in the Double rooms and in our Deluxe and Corner Deluxe rooms can also pull out to a double-sized bed. Sofa-beds will be prepared for all reservations in these rooms of 3 or more occupants. (If your reservation is for 2 occupants, but you would like the sofa-bed made ready for sleeping, please let us know. Please note that in the case of sofa-bed preparation for 2-person occupancy, a fee of 1,100 yen is incurred.)

      Queen rooms have two (2) single mattresses that have been pulled together to form an oversized queen bed: 194 cm × 195 cm (76 in × 77 in).

    • I would like a different bed than the one in my room type. / I will need an additional bed.

      The types of number of beds in each room cannot be changed. Please choose a different room type more suitable for you and your party.

    • Do you have roll-away beds or baby cribs? Is there a charge?

      We have a limited number of baby beds (cribs) with bedding available free of charge for our guests. Please contact us if you need to reserve one for your room.

      We do not have have extra or roll-away beds. If you need more sleeping space, please consider booking an extra room or changing your room type.

  • AMENITIES

    • What amenities are available in the rooms?

      All rooms at Kaname Inn Tatemachi include toothbrushes, shower caps, razors, disposable wash cloths, hair brushes, unisex dressing gowns, slippers, towels, a hair dryer, electric kettle, cups and tea bags. If you need extra of anything, including additional blankets, please contact the front desk during your stay.

      All rooms also include air conditioning units, refrigerators, and Wi-Fi connection.

      Twin, Double, Queen, Deluxe, and Corner Deluxe rooms include a television.

      Deluxe and Corner Deluxe rooms include a furnished kitchenette with cooking and dining amenities. These rooms also including a washing machine and drying rack.

    • What amenities are available from the front desk?

      In addition to extra of the amenities available in the room, we can also end out a clothing iron and ironing board, humidifier, nail clippers, sewing kit, thermometer, bottle cap and cork opener, ice pail and baby beds.

      Please note some of these items may be limited in quantity.

    • Do you have televisions in your room?

      Twin, Double, Queen, Deluxe, and Corner Deluxe rooms include a television.

      Please note that the Corner Twin room type does not include a television.

    • Do you get any English channels on your televisions?

      We only receive Japanese stations at this time.

    • Can I get Wi-Fi at Kaname Inn?

      Absolutely. We have free Wi-Fi in all the rooms, in the hotel lobby, and in Kanazawa Music Bar on the first floor.

    • Do you have laundry facilities?

      Our Deluxe and Corner Deluxe rooms are furnished with a washing machine, line-dry hangers and liquid detergent for guests who reserve those rooms.

      There are also coin laundry facilities within walking distance of the hotel. Amenities available at these vary by facility. Please check with the front desk for information on which facility would be most suitable.

    • I’m allergic to down / wool / cotton. Do you have hypoallergenic sheets and pillows?

      Yes! If you are allergic to natural fibers, we can change the sheets and pillows for a semi-double bed at no extra charge. Please let us know in advance if you need this service.

      Please note that hypoallergenic linens are limited and may not be available if in use by another guest.

    • Do you have an ATM?

      An ATM is located in the 7-11 convenience store a minute walk away on the same street.

      Access for major international credit cards is generally 24 hours, though some may be unavailable for up to 20 minutes around midnight.

  • LUGGAGE & SHIPPING

    • Can I leave my luggage before check-in or after check-out?

      Absolutely. We will happily hold your luggage for you free of charge on the days of check-in and check-out.

    • Can you ship luggage or other items?

      We would be happy to help ship your luggage to your next destination within Japan through Yamato Transportation. We can also ship other items, within certain limits, to any Japanese domestic address.

      Please bring the address you would like your luggage shipped to, as well as the luggage itself to be measured, to the front desk to determine the cost and schedule of shipping.

      Please allow a full day for your luggage to arrive to its next destination if sending it to another hotel within central Japan. Additional distance may require extra days.

      Please note that shipping directly to an airport will require at least three days regardless of location.

      Contents must be declared on the shipping form. Kaname Inn Tatemachi cannot accept responsibility for any items lost or damaged during shipping.

    • Can you accept a package on my behalf?

      Absolutely. Please let us know in advance of your package’s arrival, and ensure that the name on the package matches the name of your reservation.

      As our storage is limited for the use of current guests of the hotel, whenever possible, please schedule the packaged to arrive not more than one day before your check-in date.

    • I think I left something in my room. Can you ship it to me?

      We can offer several ways to ship depending on the value and fragility of the item. Contact us to arrange delivery. Please include the details of your reservation and your room number when inquiring.

      Please note that for privacy reasons, we will not be able to initiate contact regarding the return of forgotten items in most cases.

  • DIRECTIONS & PARKING

    • How do I reach your hotel from Kanazawa Station / Komatsu Airport?

      Please check our access page for detailed directions from these locations.

    • I’m arriving by car. Can I reserve a parking space with you?

      Kaname Inn Tatemachi does not have a private parking lot. Instead, we offer discount parking tickets to a tie-up lot on Tatemachi Street within walking distance of us.

      Parking information is on our access page.

      If parking at our tie-up lot, please park before checking in. Before checking out, purchase one of our discount parking tickets, which you can deposit as payment when you leave the lot.

    • The tie-up lots are full. Where should I park?

      On the rare occasion that our tie-up lot is full, such as during major Japanese holidays, we are located near several other lots, including System Park Shintatemachi and Fast P Tatemachi.

      Please note these lots will be full price to use.

    • How do I use a tie-up parking lot and how do I get a discount ticket?

      When you enter one of the tie-up lots, you will be given a ticket marking the time you entered. Please keep this ticket with you or in your vehicle.

      Before checking out, purchase one of our discount parking tickets at the front desk.

      You’ll need both your entry ticket and your discount ticket to leave the parking lot. As you leave, deposit your entry ticket into the machine, followed by the discount ticket from us.

      After the tickets have been deposited in the machine, if there is any difference not covered by the tickets, please pay in cash.

    • I’m arriving by bicycle. Where can I park?

      Tatemachi Street has a public bicycle parking area close to the Oval Parking lot, accessible from Tatemachi Street. We have this marked on our “Kanazawa Guide” Google Map.

    • I don’t feel comfortable leaving my bicycle outside.

      Please contact us immediately to let us know if you would like special consideration for your bicycle. If possible, please consider reserving a Corner Twin or Twin room type. Depending on the availability of certain floor layouts, and the type of bicycle you have, we may be able to arrange for your bicycle to be kept in the room. Please note that we may need sometime to confirm availability in this case.

      Guests who have folding bicycles and a bag in which to store them may freely keep their bicycles in their rooms with them in any room type.

    • How do I use the bus to get back to the station?

      We encourage all of our guests with larger luggage to support our convenient local taxi services. Guests with smaller luggage may take the bus if they so wish. Thank you for being considerate toward our city’s resident commuters and students.

      Turn right when leaving the hotel. At the end of Tatemachi Street, cross the intersection. To the left (south), in front of the shopping mall’s H&M store is the northbound Katamachi bus stop. The Loop Bus, marked [RL], arrives every 15 minutes and will take you to the station, .

      Most—but not all—city buses from this stop run to the station. Look for “金沢駅” on the front display, or you can ask the driver before boarding, “Kanazawa eki?”

      You may also choose to turn right (north) instead of left after the Tatemachi Street intersection and head to the Kohrinbo bus stop close to the Starbucks store. Here you can take the Loop Bus, Kenrokuen Shuttle Bus, or most of the city buses to reach the station.

      All bus rides from Katamachi and Kohrinbo bus stops to Kanazawa Station will be 210 yen per person (110 yen for 12 and under).

    • My party and I would like to take a taxi back to Kanazawa Station, but there are more than 3 of us. Can we take a large taxi?

      While it may be possible to book a large taxi, many large taxis on call will charge by the hour, not by the ride, and many are not available for simple city commutes. Therefore, we recommend budgeting for two regular taxis.

  • CONCIERGE SERVICES

    • Can you reserve a restaurant for me?

      Many restaurants have turned to online reservation platforms and have asked that we encourage guests to use them as well.

      For restaurants that still take direct reservations, we are happy to call on behalf of guests of Kaname Inn Tatemachi who agree to the following:

      Kanazawa’s many privately-owned restaurants adjust their staff and fresh produce purchases in anticipation of the exact number of guests expected. Chefs must also turn away customers in good faith that current reservations will be met. Therefore, in order to maintain friendly relations and to ensure availability for our future guests, Kaname Inn maintains a strict cancellation policy.

      1. Once a restaurant reservation has been made, it cannot be changed.
      2. In the event that a cancellation is absolutely necessary, notification must be made at least seven days in advance, and cancellation fees may be incurred, depending upon the restaurant.

      If you agree, then please let us know as early as possible which restaurant(s) you wish to reserve, for how many people, what time you would like to dine, if you are flexible about the time, and if you have food allergies.

      Please also note that restaurants vary greatly on when they begin to take reservations and how quickly they are booked.

    • Can you help me get a reservation to the Ninja Temple (Myoryuji)?

      Myuryuji, a.k.a. the “Ninja Temple,” now only accepts reservations up to a week prior. They also require that the guest who will visit speak with them on the phone in order to complete the reservation. (They have English-speakers on staff.) Additionally, depending on availability, they do accept same-day reservations.

      Therefore, we are happy to help you book your tour of the Ninja Temple during your stay at Kaname Inn Tatemachi. Please come to the front desk during the temple’s hours of 9:00 a.m. to 4:00 p.m. (16:00).

    • I'm planning to go to Shirakawa-go. Can't I just take the bus from Kanazawa Station?

      You will need a reservation to take the bus to and from Shirakawa-go. Because morning reservations fill up quickly several days in advance, we strongly recommend that you book your seat on the bus as soon as you know which day you hope to visit Shirakawa-go.

      The bus companies’ official sites send visitors to this English reservation site to make reservations.

      We are also happy to help assist you directly in making a reservation. Please contact us in advance.

    • Can you call a taxi for me if I need?

      Absolutely. After 7:00 p.m. (19:00) and before noon (12:00 p.m.), we can call a taxi directly to the hotel within 10 to 15 minutes.

      As Tatemachi Street is closed to through-traffic between 12:00 and 7:00 p.m. (12:00 – 19:00), we can call a taxi to meet you nearby.

  • CAFÉ & DINING

  • OTHER

    • About the Accommodation Tax in Kanazawa...

      Beginning April 1, 2019, the city of Kanazawa instituted an Accommodation Tax on all paid lodging within the city. The price is per person, per room, per night in two price brackets.

      • For lodging up to 19,999 yen → 200 yen tax
      • For lodging from 20,000 yen → 500 yen tax

      * prices above do not include sales tax on the room

      The Accommodation Tax is not included in the room charge at the time of booking. (Other taxes are already included, however.)

      The Accommodation Tax applies to all occupants ages 6 and over.