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BEFORE YOU ARRIVE
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NOTICE:
Double Check Your Reservation InformationOur hotel’s rates are set according to a number of factors, including number of occupants, room type, and demand for the day of the week or the season. As occasional errors may occur across various systems, always double check reservation information, whether that be at Kaname Inn Tatemachi or other accommodations.
If you suspect an error in your reservation, please let us know as soon as possible and we will update your reservation to be correct with our hotel. Please note that updates may not be reflected on third-party booking sites.
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NOTICE:
Kanazawa Music Bar hours & holidaysAt this time, Kanazawa Music Bar provides its staff with a weekly holiday on Sunday. The bar will not be open on this weekday.
On weekends with an observed public holiday on Monday, Kanazawa Music Bar will be open on Sunday and instead take its weekly holiday on Monday.
As the bar opens every day throughout the New Year holidays, typically a family holiday in Japan, it will close for a few days the week following so that staff may have that time with their families.
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May I ship my luggage to your hotel?
We are happy to receive and hold your shipped luggage for you up to one day before your check-in date.
In order to expedite acceptance of delivered luggage, please ensure the name on your shipping label matches your reservation name, and contact us in advance to alert us to its arrival.
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When is check-in?
Check-in is from 3:00 p.m. to 11:00 p.m. (15:00 to 23:00). Late check-ins are perfectly acceptable. Please let us know if you will be later than 11:00 p.m. (23:00).
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Can I check-in early?
Early check-ins are possible under some circumstances for a fee of 1,100 yen per hour, up to three hours prior to check-in start time.
Early check-ins may not be possible on busy days. Please contact us in advance if you would like to see about the availability of early check-in. We appreciate your understanding.
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I received an email with a pre-check-in URL, but it doesn't seem to work.
Certain booking site messengers tend to break the URL, so copying and pasting the URL may be more successful. Once the page is loaded, you may log in using your telephone number with country code.
However, this URL is only to speed up your check-in process and is not required. You may also complete this information at the hotel upon arrival, so if you have any further trouble with the link, you may ignore it.
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DIRECTIONS & PARKING
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How do I reach Kanazawa from Komatsu Airport?
Please check our access page for detailed directions from the airport.
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How do I get to your hotel from Kanazawa Station?
Taxis are suitable for most guests. We encourage all guests with medium or large luggage to support our local taxi companies, and we thank you for being considerate of our city’s commuters.
From the center of the station, head out of the eastern exit (the “Kenrokuen Exit”). To the right are taxis that can bring you directly to our hotel (or within one block if the street is closed between 12:00 and 19:00). If the driver does not understand “Kaname Inn Tatemachi,” you may show him this address:
竪町(タテマチ)41
Guests who are traveling light may opt to use the city’s buses. Red and white commuter buses accept cash only. The “Loop” buses accept some other cards.
Head out of the station through the east (“Kenrokuen”) exit and look for one of several posts with destinations including “Kohrinbo” (香林坊). Upon exiting the bus at the Kohrinbo bus stop, head south along the main road until you come to a McDonald’s. Turn left down Tatemachi Street, and our hotel will be about three minute’s walk on the left.
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I’m arriving by car. Can I reserve a parking space with you?
Kaname Inn Tatemachi does not have a private parking lot. Instead, we offer discount parking tickets to a tie-up lot on Tatemachi Street within walking distance of us.
Parking information is on our access page.
If parking at our tie-up lot, please park before checking in. Before checking out, purchase one of our discount parking tickets, which you can deposit as payment when you leave the lot.
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The tie-up lots are full. Where should I park?
On the rare occasion that our tie-up lot is full, such as during major Japanese holidays or major events, we are located near several other lots, including System Park Shintatemachi and Fast P Tatemachi.
Please note these lots will be full price to use.
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I’m arriving by bicycle. Where can I park?
Tatemachi Street has a public bicycle parking area close to the Oval Parking lot, accessible from Tatemachi Street. We have this marked on our “Kanazawa Guide” Google Map.
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I don’t feel comfortable leaving my bicycle outside.
Please contact us immediately to let us know if you would like special consideration for your bicycle. If possible, please consider reserving a Corner Twin or Twin room type. Depending on the availability of certain floor layouts, and the type of bicycle you have, we may be able to arrange for your bicycle to be kept in the room. Please note that we may need sometime to confirm availability in this case.
Guests who have folding bicycles and a bag in which to store them may freely keep their bicycles in their rooms with them in any room type.
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RESERVATIONS
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How early can I make a reservation?
Throughout most of the year, reservation availability and rates are listed online up to five months in advance.
“Low season” dates may be limited as we use the time for maintenance and training; in which case, contact us directly about availability and a quote.
Please note that, except for large group reservations, we do not accept reservations six months or more in advance.
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I couldn’t reserve through your system. / I didn’t receive confirmation for reserving my room through your system.
If you have any issues with our reservation system, please contact us immediately by email. To expedite your booking, please include the following information:
family or surname:
given name:
check-in date:
check-out date:
number of guests:
preferred room type(s):
phone number:
preferred plan type:
additional notes, such as floor level preference, fabric allergies, etcPlease also let us know the country and browser you are trying to reserve from. We will use this information to improve our system in the future.
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What is your cancellation policy?
No cancellation fee is charged up to four (4) days prior to check-in. Cancellations made three (3) days before the check-in date incur a fee of 50% of the room charge. No-shows and cancellations made within two (2) days of check-in incur a fee of 100% of the room charge.
Some online booking agencies offer a “non-refundable” plan at a discounted price. In the case of such plans, cancellation at anytime incurs a 100% fee. Please confirm with the details of your reservation’s plan.
In cases of cancellations due to some emergency, please contact us as soon as possible.
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Do I need a credit card to make a reservation?
We accept payment locally at the hotel, and reservations can be made without the need of a credit card number. (Certain online booking agency sites may require one, however.)
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Which credit cards do you accept?
We accept most credit cards, including—but not limited to—Visa, MasterCard, American Express, and Discover. We are unable to accept Union Pay at this time.
If you are unsure if your specific card will be accepted, please feel free to inquire by email.
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Is breakfast included in the room rate?
Only select plans made through select domestic (i.e., within Japan) online booking agencies and through our website include breakfast. However, if your plan does not include breakfast, you may inquire in advance or at the front desk at the time of check-in to see if breakfast reservations are available.
Please note that, as a measure against food waste, breakfast orders generally require reservation. We appreciate your understanding.
We can also recommend some places throughout the city to enjoy breakfast.
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We are traveling with children. Is there an extra charge for them?
Although a limit on the number of occupants is placed for fire safety standards, children under 6 years of age do not count against this limit.
If traveling with multiple people, including children 6 and over, please keep the number of occupants in mind when selecting your room type:
Twin, Corner Twin, or Queen: up to 2 occupants.
Double: up to 3 occupants.
Deluxe or Corner Deluxe: up to 4 occupants.A limited number of baby beds (cribs) are also available for travelers with infants at no charge. Please let us know if you would like to reserve one for your room.
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I booked through an online booking agent and need to change my room type.
If you are unable to change your room type through your booking agent, please contact us as soon as possible.
Different room types may have different rates, and you may be asked to pay the difference. If this cost cannot be handled by the booking agent, you’ll be asked to pay the difference separately at the hotel during your stay.
Please note that some room types may not be available at the time of inquiry.
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I booked two consecutive reservations. Can I have the same room?
Please contact us to let us know if this is the situation for you. If it is possible, we will of course set both reservations in the same room and let you know whether we are successful.
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Can I pay before check-in?
Reservations made through our website and through online booking agents can be paid in advance through credit card.
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ROOMS
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Do you have smoking and non-smoking rooms?
All rooms and interior spaces of Kaname Inn are non-smoking.
Designated smoking areas are on the 8th floor balcony and near the hotel’s main entrance.
Thank you for not smoking inside Kaname Inn Tatemachi.
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What size are your beds?
Our beds use Japanese-sized Simmons mattresses.
Twin, Corner Twin, Deluxe and Corner Deluxe rooms each have two (2) semi-double beds: 122 cm × 195 cm (48 in × 77 in).
Double rooms have one (1) double bed: 140 cm × 195 cm (55 in × 77 in).
The sofa in the Double rooms and in our Deluxe and Corner Deluxe rooms can also pull out to a double-sized bed. Sofa-beds will be prepared for all reservations in these rooms of 3 or more occupants. (If your reservation is for 2 occupants, but you would like the sofa-bed made ready for sleeping, please let us know. Please note that in the case of sofa-bed preparation for 2-person occupancy, a fee of 1,100 yen is incurred.)
Queen rooms have two (2) single mattresses that have been pulled together to form an oversized queen bed: 194 cm × 195 cm (76 in × 77 in).
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Do you have rooms for more than two people? More than three?
Our Double, Deluxe, and Corner Deluxe rooms are suitable for families and multiple travelers.
Double rooms have one double-sized bed and one sofa-bed that can be prepared to serve as a second double-sized bed. Double rooms have a limit of three (3) occupants.
Our Deluxe and Corner Deluxe rooms have a separate bedroom with two semi-double beds, and the living space includes a sofa-bed that can be prepared to serve as a double-sized bed. The Deluxe and Corner Deluxe rooms have a limit of four (4) occupants each.
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Do you have connecting rooms?
We do not have connected rooms; however, we will place multiple rooms under the same reservation as close together as possible. Please alert us at the time of your reservation if this is the case for you.
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I would like a different bed than the one in my room type. / I will need an additional bed.
The types and number of beds in each room cannot be changed. Please choose a different room type more suitable for you and your party.
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Do you have roll-away beds or baby cribs? Is there a charge?
We have a limited number of baby beds (cribs) with bedding available free of charge for our guests. Please contact us if you need to reserve one for your room.
We do not have have extra or roll-away beds. If you need more sleeping space, please consider booking an extra room or changing your room type.
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Do you accept pets?
We are sorry, but Kaname Inn Tatemachi cannot accommodate pets.
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Is there a curfew?
Kaname Inn Tatemachi does not have a curfew. Once you are checked in, you are free to come and go as you wish.
However, as other guests may be relaxing or sleeping in their rooms, we appreciate your consideration when moving in and out of rooms and through hallways.
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When is check-out?
Check-out is by 11:00 a.m. for most guests.
If you have reserved a night with us on our “Short Stay Plan,” check-in starts after 7:00 p.m. (19:00), and check-out is at 7:00 a.m.
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Can I check out late?
Late check-outs incur a fee of 1,100 yen per hour, up to three hours after check-out time, after which, the room’s rate for the following night will be charged.
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AMENITIES
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What amenities are available in the rooms?
All rooms at Kaname Inn Tatemachi include
- toothbrushes
- shower caps
- razors
- disposable wash cloths
- hair brushes
- unisex dressing gowns
- slippers
- towels
- a hair dryer
- electric kettle
- cups
- tea bags
If you need extra of anything, including additional blankets, please contact the front desk during your stay.
All rooms also include air conditioning units, refrigerators, and Wi-Fi connection.
Twin, Double, Queen, Deluxe, and Corner Deluxe rooms include a television.
Deluxe and Corner Deluxe rooms include a furnished kitchenette with cooking and dining amenities. These rooms also including a washing machine and drying rack.
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What amenities are available from the front desk?
In addition to extra of the amenities available in the room, we can also end out a clothing iron and ironing board, humidifier, nail clippers, sewing kit, thermometer, bottle cap and cork opener, ice pail and baby beds.
Please note some of these items may be limited in quantity.
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Do you have televisions in your room?
Twin, Double, Queen, Deluxe, and Corner Deluxe rooms include a television.
Please note that the Corner Twin room type does not include a television.
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Do you get any English channels on your televisions?
We only receive Japanese stations at this time.
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Can I get Wi-Fi at Kaname Inn?
Absolutely. We have free Wi-Fi in all the rooms, in the hotel lobby, and in Kanazawa Music Bar on the first floor.
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Do you have laundry facilities?
We have a coin laundry facility on the first floor with washers and dryers. Please note that the washing machine will automatically add detergent. The front desk can make change for up to 1,000 yen for guests who need coins.
Please note the hotel does not take responsibility for lost or damaged items in the coin laundry facility.
Our Deluxe and Corner Deluxe rooms are furnished with a washing machine, line-dry hangers and liquid detergent for guests who reserve those rooms.
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I’m allergic to down / wool / cotton. Do you have hypoallergenic sheets and pillows?
Yes! If you are allergic to natural fibers, we can change the sheets and pillows for a semi-double bed at no extra charge. Please let us know in advance if you need this service.
Please note that hypoallergenic linens are limited and may not be available if in use by another guest.
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Do you have an ATM?
An ATM is located in the 7-11 convenience store a minute walk away on the same street.
Access for major international credit cards is generally 24 hours, though some may be unavailable for up to 20 minutes around midnight.
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LUGGAGE & SHIPPING
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Can I leave my luggage before check-in or after check-out?
Absolutely. We will happily hold your luggage for you free of charge on the days of check-in and check-out.
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Can you ship luggage or other items?
We would be happy to help ship your luggage to your next destination within Japan through Yamato Transportation. We can also ship other items, within certain limits, to any Japanese domestic address.
Please bring the address you would like your luggage shipped to, as well as the luggage itself to be measured, to the front desk to determine the cost and schedule of shipping.
Please allow a full day for your luggage to arrive to its next destination if sending it to another hotel within central Japan. Additional distance may require extra days.
Please note that shipping directly to an airport will require at least three days regardless of location.
Contents must be declared on the shipping form. Kaname Inn Tatemachi cannot accept responsibility for any items lost or damaged during shipping.
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Can you accept a package on my behalf?
Absolutely. Please let us know in advance of your package’s arrival, and ensure that the name on the package matches the name of your reservation.
As our storage is limited for the use of current guests of the hotel, whenever possible, please schedule the packaged to arrive not more than one day before your check-in date.
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I think I left something in my room. Can you ship it to me?
We can offer several ways to ship depending on the value and fragility of the item. Contact us to arrange delivery. Please include the details of your reservation and your room number when inquiring.
For the most successful chance at delivery, please contact us with sufficient time to receive your item while still in mainland Japan. Please note that some items, such as those including lithium batteries and other restricted materials, may not be able to be shipped overseas.
Please also note that for privacy reasons, we will not be able to initiate contact regarding the return of forgotten items in most cases.
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CONCIERGE SERVICES
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Can you reserve a restaurant for me?
Many restaurants have turned to online reservation platforms and have asked that we encourage guests to use them as well.
For restaurants that still take direct reservations, we are happy to call on behalf of guests of Kaname Inn Tatemachi who agree to the following:
Kanazawa’s many privately-owned restaurants adjust their staff and fresh produce purchases in anticipation of the exact number of guests expected. Chefs must also turn away customers in good faith that current reservations will be met. Therefore, in order to maintain friendly relations and to ensure availability for our future guests, Kaname Inn maintains a strict cancellation policy.
- Once a restaurant reservation has been made, it cannot be changed.
- In the event that a cancellation is absolutely necessary, notification must be made at least seven days in advance, and cancellation fees may be incurred, depending upon the restaurant.
If you agree, then please let us know as early as possible which restaurant(s) you wish to reserve, for how many people, what time you would like to dine, if you are flexible about the time, and if you have food allergies.
Please also note that restaurants vary greatly on when they begin to take reservations and how quickly they are booked.
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Can you help me get a reservation to the Ninja Temple (Myoryuji)?
Myuryuji, a.k.a. the “Ninja Temple,” now only accepts reservations up to a week prior. They also require that the guest who will visit speak with them on the phone in order to complete the reservation. (They have English-speakers on staff.) Additionally, depending on availability, they do accept same-day reservations.
Therefore, we are happy to help you book your tour of the Ninja Temple during your stay at Kaname Inn Tatemachi. Please come to the front desk during the temple’s hours of 9:00 a.m. to 4:00 p.m. (16:00).
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Can you call a taxi for me if I need?
We are happy to call a taxi for you, pending availability. (During inclement weather, high-demand times and days, and during major events, taxis may be more difficult to call or reserve.)
After 7:00 p.m. (19:00) and before noon (12:00 p.m.), taxis can come directly to the front of the hotel within 10 to 15 minutes.
As Tatemachi Street is closed to through-traffic between 12:00 and 7:00 p.m. (12:00 – 19:00), taxis will meet guests at the nearest corner.
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Can I use my ride-hauling app to go to the station?
As of now, the most common non-Japanese ride-hauling phone app does not seem to recognize Tatemachi as a thru-street while it is open to traffic, so calling taxis may be more convenient for guests.
Additionally, guests may wish to support local economies for sustainable travel and fair labor practices whenever possible. To assist you, we are happy to call a taxi on your behalf.
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CAFÉ & DINING
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I would like to reserve breakfast with my room reservation.
Only plans made through select domestic (i.e., within Japan) online booking agencies include breakfast. However, if your plan does not include breakfast, please inquire in advance about available breakfast reservations.
We can also recommend some places throughout the city to enjoy breakfast.
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Can I decide that morning if I want breakfast?
To reduce food waste, breakfast is currently reservation only. You may check if a spare plate has become available on the same morning, but please note that it is not guaranteed.
We can also recommend some places throughout the city to enjoy breakfast.
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I would like a Japanese-style breakfast.
Most places that serve breakfast offer a western- or café-style breakfast. However, Kenroku-tei beside Kenrokuen Garden (only 9-minutes from Kaname Inn Tatemachi by food) offers a filling Japanese breakfast featuring local cuisine.
This breakfast requires reservation and often fills up quickly, so please reserve on their site at least one week in advance (two weeks or more during high seasons).
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Where can I eat dinner?
Kanazawa Music Bar on the first floor (street level) serves dinner entrees, specializing in French- and Italian inspired cuisine that incorporates regionally-sourced Japanese ingredients of the local Kaga and Noto regions.
We are also surrounded by several restaurant districts. Looking for somewhere to wander into? Head west of us for bars and izakayas along Katamachi’s Shintenchi streets. For restaurants, follow the angular roads in Kaki-no-ki-Batake just northeast before the 21st Century Museum.
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What are restaurants' holidays?
Many fine dining and traditional restaurants, as well as seafood-based dinners, close on Sunday, including Kanazawa Music Bar; and many businesses, like casual restaurants and bars, close on Wednesday. Please keep this in mind when making dinner plans for these days.
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COMMON ITINERARY TROUBLES
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Getting to and from Shirakawa-go
You will need a reservation to take the bus to and from Shirakawa-go. Because morning reservations fill up quickly several days in advance, we strongly recommend that you book your seat on the bus as soon as you know which day you hope to visit Shirakawa-go, up to one month in advance.
The bus companies’ official sites send visitors to this English reservation site to make reservations. Payment is made by credit card.
If you have the Takayama-Hokuriku Area Tourist Pass, which covers the buses between Kanazawa and Takayama (including to Shirakawa-go), we are happy to help assist you directly in making a reservation. Please contact us in advance.
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Tea Ceremony Experience
Although Kanazawa has many options for experiencing the tea ceremony, some that have been our guests’ first choice require several days advance reservation and cannot be booked on the same day.
Please let us know 3 to 14 days in advance if you would like us to help you schedule a tea ceremony experience at such a place.
Please also plan to wear clean white socks for most such places.
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About that very popular restaurant on TripAdvisor...
(…whichever one…)
However rare of a find it was years ago, it’s highly popular now and can be difficult to reserve. Same day reservations are almost impossible.If you have a restaurant you want to say you were able to go to, please check with that restaurant’s website well in advance and use any reservation site they offer.
That said, this being Kanazawa, even the cheapest and least-known corners are going to offer delicious, fresh seafood. If you would like direct recommendations from our staff, we will do our best to guide you to the most authentic and delicious hidden gems in the city.
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One-night Stays
While Kanazawa is a sleepy town with most attractions closing as early as 17:00 (5 p.m.), it is also considerably larger than most first time visitors realize. As a crafts capital with a rich samurai history, a royal garden and three geisha districts, many of our guests who stay only one night often find themselves rushed to see everything or must choose among their interests.
Of course, we are biased to encourage you to stay extra nights, but even for our guests who stay only one, please consider scheduling your arrival and departure times to allow more experiences within our beloved city. We are happy to hold your luggage for you before check-in and after check-out to assist you as well.
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Traversing the City
Central Kanazawa is very walkable and pedestrian-friendly. Kenrokuen Garden and the Samurai District of Nagamachi are each only 7 minutes’ walk from us. Omicho Market is about 25 minutes’ walk or 7 minutes by bus. The furthest must-see location, the eastern geisha district of Higashi Chaya Gai, is 35 minutes’ walk or about 15 minutes by bus.
For those traveling the city by bus, we only recommend the “One Day Pass” if boarding buses at least four times in one day. The pass can be purchased at the Central Tourist Information Center across from Oyama Shrine, about 9 minutes’ walk from our hotel.
The red and white commuter buses will require exact change in cash. Please take your ticket as you board through door in the middle of the bus, and put your ticket with exact change in the box by the driver as you disembark at the front.
The Loop Buses that travel to all major sightseeing spots in the city before returning to Kanazawa Station accept most nationwide transportation cards as well as touch credit and debit cards. (Note that during some seasons, the Loop Buses may not accept cash.)
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OTHER
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About the Accommodation Tax in Kanazawa...
Beginning April 1, 2019, the city of Kanazawa instituted an Accommodation Tax on paid lodging within the city. The price is per person, per room, per night in two price brackets.
- For lodging from 5,000 yen up to 19,999 yen → 200 yen tax
- For lodging from 20,000 yen → 500 yen tax
* prices above do not include sales tax on the room
The Accommodation Tax is not included in the room charge at the time of booking and must be paid separately at the hotel. (Other taxes are already included, however.)
The Accommodation Tax applies to all occupants ages 6 and over.
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